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Returns & Exchanges

Returns & Exchanges

Under the distance-selling provisions of the Consumer Protection Act, you may request a return within seven days of the day after you receive your order (the review period), without giving a reason. The rules below explain how returns and exchanges work on this site.When a return is accepted
  • The item is defective or damaged.
  • The item delivered does not match your order.
  • An item or accessory is missing.
  • The item was damaged in transit.
When a return cannot be accepted
  • Under the Regulations on Reasonable Exceptions to the Right of Rescission in Distance Sales, opened cosmetics or personal hygiene products are not covered by the seven-day right of rescission where a statutory exception applies.
  • The request is made after the review period has ended.
  • The item was damaged through a cause attributable to you.
  • The item was not purchased on this site (anaze.tw).
How refunds are issued
  • Returned items must be unused and in new condition, with the complete packaging and any free gifts.
  • Once verified, the refund is issued to your original payment method.
To request a return or exchange, or if you have any questions, please contact us at cs@anaze.co.